Returns & Exchange
Shop with Confidence. Hassle-Free Returns & Exchanges.
At BorsaElle, we want you to love every item you receive. If for any reason you're not fully satisfied with your purchase, our flexible returns and exchanges policy is here to ensure a smooth and transparent experience.
Return Eligibility
We accept returns within 14 days of delivery, provided that:
The item is unused, unworn, and in its original packaging
All original tags, dust bags, and accessories are included
The item shows no signs of damage or wear
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the next steps.
Exchanges
Need a different color, size, or style? Please request a return for a refund and place a new order to ensure product availability.
How to Return
Email us at [email protected] within 14 days of receiving your item.
Once approved, we’ll send you return instructions and a return address.
Securely pack your item and ship it back using a trackable courier of your choice.
Once received and inspected, your refund or exchange will be processed within 5–10 business days.
Note: Customers are responsible for any customs duties and fees incurred due to personal reasons for returns, except in cases of product quality issues or our responsibility.
Non-Returnable Items
Please note the following are non-returnable:
Final sale or discounted items
Customized or monogrammed products
Items returned beyond the 14-day window
Refunds
Refunds are issued to the original form of payment. You will receive a confirmation email once the refund has been processed. Processing times may vary depending on your payment provider.
Damaged or Incorrect Items?
We sincerely apologize for any inconvenience. If you received a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos and your order number. We’ll make it right immediately.
Have Questions? Our support team is always here to help. Contact us at [email protected] or visit our Contact Us page for more options.
Luxury service should feel as refined as the bags we carry. Thank you for shopping with us.