Thank you for visiting BorsaElle. 

Customer satisfaction is at the heart of everything we do. If you have any questions regarding products, orders, shipping, returns, or other inquiries, our customer support team is happy to assist you.

Order & Shipping Questions

For questions regarding your order status or shipping updates, please include your order number when contacting us so we can assist you more efficiently.

Returns & Exchanges

If you're looking to return or exchange an item, kindly visit our Returns & Exchanges page for step-by-step instructions or contact us directly for personalized help.

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Customer Support

For all inquiries, please reach out to us at: [email protected]

US Customer Support: +1 (805) 304-1024

We aim to respond to all messages within 24 business hours (excluding weekends and holidays).

We believe communication should always be easy and personal — just like the bags we carry. We look forward to hearing from you!

Company Information

BorsaElle is operated by Vortech Limited.

Registered Office:

Flat 1506, 15/F, Cheung Fung Commercial Bldg,

21-25 Cheung Sha Wan Road, Sham Shui Po

Hong Kong

Thank you for choosing BorsaElle.