Change of Mind? We’re Here to Help.

At BorsaElle, we understand that sometimes plans change. That’s why we’ve designed a fair and transparent cancellation policy to support your needs while ensuring smooth operations across our supply chain.

Order Cancellation Window

You may request to cancel your order within 12 hours of purchase for a full refund, provided the order has not yet been processed or shipped. We process most orders quickly, often within 2 business days from our Italian fulfillment center, so we recommend contacting us as soon as possible if you wish to cancel.

To request a cancellation, please email us at [email protected] with your order number and the reason for cancellation. Our team will confirm whether your order is still eligible to be canceled.

After Shipment

Once your order has been shipped, it can no longer be canceled. However, you may still be eligible to return the item once received. Please refer to our Return Policy for details on how to initiate a return.

Custom & Final Sale Items

Please note that customized, made-to-order, or final sale items are not eligible for cancellation or refund once the order has been confirmed. These items are produced or reserved specifically for you and cannot be restocked.

Refund Processing

If your cancellation is approved within the allowed window, your payment will be refunded to the original method within 5–10 business days, depending on your bank or payment provider.

Need assistance with your order?Our customer care team is here to help. Contact us at [email protected] — we’re committed to making your experience as smooth as possible.